Vol. VII · The Rezllynx JournalRefund Policy · N° 008
N° 008
Policies

Refund & Cancellation Policy

Last updated: July 2026 · HH Hotels Limited · Registered in England & Wales

i.

Nature of our services

Rezllynx sells monthly subscriptions to add-on modules that plug into your Rezlynx PMS tenant via the official API. These are not physical goods but a recurring digital service, activated immediately after payment.

ii.

Free cancellation, any time

  • Cancel your subscription at any time from your customer area or by email to sales@rezllynx.org.
  • Cancellation takes effect at the end of the current monthly cycle.
  • No cancellation fees, no minimum commitment beyond the current month.
iii.

14-day full refund

Fourteen days to change your mindFull prorata refund on request to sales@rezllynx.org if you cancel a module within 14 days of activation. No justification required. Each module opens its own 14-day period.
iv.

Plan change

Move from Solo → Growth → Enterprise (or back) any time. Applied immediately with day-level prorata. No change fees.

v.

Non-refundable cases

  • Monthly cycles already completed (no retroactive refund beyond the 14 days above).
  • One-off setup fees once work is delivered (migration, custom design, on-site training, setup audit).
  • Revenue management consulting already delivered.
  • Fraud, obvious abuse, or breach of our Terms of Service.
vi.

Automatic SLA credits

  • Solo & Growth — 99.5% SLA. 10% monthly credit if uptime < 99%, 25% if < 95%.
  • Enterprise — 99.9% SLA. 10% credit if < 99.5%, 25% if < 98%.

Credits calculated per module, applied automatically on your next invoice.

vii.

How to request a refund

Email sales@rezllynx.org with your subscription ID, module concerned, reason (optional if within 14 days).

Processing timeProcessed within 5 business days. Refund on original payment method within a further 10 business days (final delay depends on your bank or card issuer).
viii.

Data after cancellation

After cancellation, our systems delete the Rezlynx API cache within 90 days. Your original data (bookings, rate plans, guest profiles) stays in Rezlynx — we don't store anything source-of-truth. Raw export of enriched data (reports, custom dashboards) available on request within 30 days after cancellation, CSV or JSON format.

ix.

Disputes & mediation

Contact our team first at sales@rezllynx.org or direction@rezllynx.org. We respond to every complaint within 5 business days. If the dispute persists: UK consumer arbitration schemes, EU online dispute platform at ec.europa.eu/consumers/odr, ultimately English courts.

x.

Relationship with our Terms

Where this policy conflicts with our full Terms of Service, the Terms prevail beyond the refund and cancellation scope.

Registered office

R. HH Hotels Limited

5th Floor, Edison House, 223-231 Old Marylebone Road · London NW1 5QT — UK
Tel: +44 7960 258210
Sales: sales@rezllynx.org · Support: support@rezllynx.org
Direction: direction@rezllynx.org · DPO: dpo@rezllynx.org